Effective July 15, 2024, the transition of Citi’s credit card portfolio to Axis Bank is now complete.
Migration Details and Impact:
- Axis Bank assures customers of a seamless transition.
- Existing Citi-branded cards will continue to function until the receipt of new Axis Bank cards in the coming months.
Key Changes and Continuities:
- Card Transitions:
- Citi Rewards Credit Card ➜ Axis Bank REWARDS Credit Card
- IndianOil Citi Credit Card ➜ AXIS BANK PREMIUM Credit Card
- Citi PremierMiles Credit Card ➜ Axis Bank HORIZON Credit Card
- Citi Cash Back Credit Card ➜ Axis Bank CASHBACK Credit Card
- First Citizen Citi Credit Card ➜ AXIS BANK SHOPPERS STOP Credit Card
- Citi Prestige Credit Card ➜ Axis Bank OLYMPUS Credit Card
- Citi Business Credit Card ➜ Axis Bank REWARDS Credit Card
- IndianOil CitiBusiness Credit Card ➜ INDIANOIL AXIS BANK PREMIUM Credit Card
- IKEA Family Credit Card by Citi ➜ IKEA Family Credit Card by Axis Bank
- Credit Limits: A combined total credit limit across all cards post-migration.
- Transaction Details: Minimal changes in card details and controls.
- Card PIN, number, expiry date, CVV remain unchanged.
- Card controls, limits (POS, contactless, e-commerce, ATM, international transactions) unchanged.
- Outstanding balances, EMIs, billing cycles, fees, and waivers unaffected.
- Digital Services: Shift to Axis Bank platforms for mobile banking, internet banking, and customer service.
- Reward Points: Conversion of unredeemed Citi reward points to Axis EDGE REWARD Points or EDGE Miles with maintained value.
- Points earned until migration date never expire.
- Post-migration points expire after three years without activity.
- Customer Service: Transition from Citi Phone to Axis Bank Phone Banking.
e-NACH Mandates: Axis Bank handles existing e-NACH mandates for timely credit to credit card accounts.