As of September 20, 2024, Dreamfolks, a major platform enabling card-based lounge access across India, is facing IT issues, causing widespread disruptions. Here’s what we know so far:
Key Details:
1. Dreamfolks Outage
Dreamfolks, a middleware platform used by banks and lounges for authentication and billing, is experiencing an outage. This has led to denied lounge access for many cardholders, as the system is unable to authenticate transactions.
2. Impacted Banks and Institutions
Several banks rely on Dreamfolks to facilitate lounge access. Affected institutions include:
- MasterCard
- DinersClub
- ICICI Bank
- HDFC Bank
- SBI Card
- Axis Bank
- Kotak Bank
- AU Small Finance Bank
3. Airports Affected
The issue is widespread and has impacted major airports, including:
- Chennai
- Mumbai
- Ahmedabad
- Kolkata
- Thiruvananthapuram
- Mangaluru
- Guwahati
4. Unaffected Services
Lounge access through other platforms like Priority Pass and Lounge Key (powered by Collinson Group) remains unaffected. Lounge access for airline-invited guests is also operational.
5. Resolution Pending
Dreamfolks has yet to respond with a timeline for fixing the issue.
Travelers are advised to check alternative options for lounge access or reach out to their respective banks for updates.