American Express India has emailed affected cardholders confirming it will restore Membership Rewards balances as of 8 November 2026 (adjusted for points earned or redeemed since), reversing this week’s clawback of points linked to previously cancelled cards.
Offer Details
- Balances restored to the 8 November 2026 snapshot, adjusted for activity after that date
- Restoration expected within roughly 48–72 hours of the email, with some reports tying it to the new system going live around 15 November
- Amex leadership has reportedly acknowledged the lapse and apologised; the matter has been escalated to Amex global leadership
- The earlier deductions were linked to points from cancelled cards and a 30-day redemption window in the programme terms
Eligible Cards / Who Can Avail
- Cardholders who saw points removed from a previously pooled Membership Rewards balance — usually those who held multiple Amex cards
- Check your registered email (including spam) for the official confirmation
Benefits
- Full restoration of the removed points to an active card account
- No manual claim needed
How to Claim / Steps
- Look for the Amex email in your inbox and spam folder
- Note your current balance and recent adjustment entries in the app or website, and take screenshots
- Check your balance again after the restoration window
- If the restored balance doesn’t match your 8 November balance, reply to the Amex email or raise a written query via chat or email
Validity / Important Notes
- From 15 November 2026, points are kept separately per basic card — plan transfers and redemptions accordingly
- Keep records of your balance before and after the restoration
- Related: the original clawback and escalation steps — Amex India Clawing Back Membership Rewards Points From Closed Cards — Check Your Balance and Escalate , and the 15 November platform changes — Amex India Tech Upgrade From 15 November: Points No Longer Pooled, MRCC Fee Waiver Ends, Supplementary Cards Paused
Have your points come back yet? Share whether the restored balance matched your 8 November balance.