Airtel Payments Bank has become the first payments bank in India to integrate its systems with the Indian Cybercrime Coordination Centre’s (I4C) real-time API. This move strengthens fraud prevention measures and enhances customer security.
How This Integration Improves Fraud Prevention
- Automates complaint handling from the National Cybercrime Reporting Portal (NCRP) and 1930 helpline
- Enables real-time sharing of fraud-related details like complaint numbers, account numbers, and transaction references
- Helps Airtel Payments Bank take immediate action to prevent misuse of reported accounts
Strengthening Customer Security
Ganesh Ananthanarayanan, COO of Airtel Payments Bank, emphasized that customer safety is a priority. The bank’s AI and ML-powered security systems ensure real-time fraud detection and resolution.
Regulatory Collaboration
The RBI and Department of Financial Services (DFS) have encouraged banks to collaborate with NCRP for fraud prevention. Post-integration, banks have seen faster turnaround times in blocking fraudulent transactions.
Expanding the Digital Banking Ecosystem
With over 5 lakh banking points across India, Airtel Payments Bank continues to support the Digital India initiative by promoting financial inclusion and secure digital banking solutions.
This integration marks a major step in safeguarding digital transactions and protecting customers from financial fraud.